Over the course of the last couple of years, I have received so many telemarketing calls – and over a variety of things.

The majority of these calls I’ve let go to voicemail, and of course they didn’t leave a message. But in a few instances…a few too many… I’ve answered. The numbers have been close to numbers I know or that I feel like I should know. For instance, yesterday the number that came through was an Alpharetta number, and close to that of a couple of places I know. So, I answered…big mistake.  (It’s interesting that, every time these calls come through, they are not from the same number). 

Last week when I answered one of the calls and said “hello”, the caller on the other end asked me if I was pleased with my home security. I’d received a call just like this a couple of weeks ago. So I kindly reminded them that I’d asked them to take me off of their list the last time they called. At that point, the person on the other end hung up on me. However, as they’ve proven, they are not going to take me off their list. So rather than just hang up on me, couldn’t he have been a little kinder? How about just a simple good-bye, or thank you, or “how about until next week when we will call again with another caller id that will make you think you should answer our call”?

 

Yesterday I received a call and the girl on the other end asked me if I am happy with my healthcare. I quickly responded with:

“I’ve asked you several times to take me off of your list.”

And she responded:

“I’m just calling to see if you your healthcare is affordable.”

Once again I asked her to stop calling me and to put me on her do not call list.

Instead of hanging up on me, she responded as if she was irritated by my response. Seriously – she’s irritated? Let’s talk about irritated! If she’s so irritated with my response, than maybe she should reach out to someone else who’s asked to be taken off their list!

And it continued – she was then quick to let me know, and I quote: “all I am trying to do is to find out if your healthcare is affordable.” Right, like I’m going to believe that! Do you believe that? I responded to her concern for me by just asking yet again to be taken off of her list.

Now just minutes ago I received a call and the caller id was similar to one of the numbers that Rainier’s puppy camp calls me from. And as Rainier is at camp today, I wanted to answer promptly. If anything was going on with him, of course I wanted to know ASAP. If he needed anything, I wanted to get going and get him. So of course I answered, and thinking it was camp, I said: “Hey there!” At that point there was tiny bit of hesitation before the person on the other end asked – and, yep you guessed it! Maybe her slight hesitation was related to the way I’d responded as opposed to a plain hello.

Anyway after the hesitation she began her script.

“Do you have affordable healthcare?” Geesh, when will it end?

So rather than beginning my script to let her know I’d asked to be taken off her list and to stop calling me, I thought it might be better for me and for her if I responded differently than I had in previous calls. So I responded with: “Hey, I’m glad you called! Is your healthcare affordable are you happy with it?”

There was just a bit of hesitation and she quickly let me know that her insurance is affordable and that she is happy with it. Now, that’s good to know isn’t it?

So in an effort to end our exchange promptly I responded with: “okay, goodbye.” And then I hung up. As I was hanging up, I could hear her trying to get back into her script and talking very fast. But you know…I now knew that her healthcare was affordable and most importantly that she is happy with it, so I just didn’t see any reason to take up any more of her time. And now with any luck at all, she will take herself off of my list!

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A few months ago I pulled into a Chick Fil A with a friend for lunch at the noon hour. Although this location is equipped with a dual-lane drive thru, the line was extraordinarily long. However, we were engaged in conversation and the long line wasn’t an issue for us.

After quite a long wait, we finally reached our turn at the speaker- box. The person on the other end kindly took our order, confirmed they had our order right and then asked for our name.

Even after leaving the speaker-box there was a bit of a wait. As we inched our way toward the pick up window we were greeted by one of the CFA employees. She greeted us, to our pleasant surprise, with her own kinda “ditty”. She asked our name, confirmed our order, gave us our total and then offered us the option to pay there via her mobile system. So, we decided to take her up on her offer. She processed our payment, let us know that our order would be waiting for us at the window, and thanked us for stopping by that day – and she kept going without missing a beat. We pulled up to the pick up window and our order was ready and waiting for us. And then we were off – yes, off knowing that we would definitely be stopping back by there soon!

After that day, we referred to it as “the Chick Fil A where we saw the singing and dancing girl.” We stopped by several times before we saw her again. She’d made quite an impression on me, and I really wanted to see this artist in action again. It took us a few visits, and a few times before we caught her in song, but happily, we did!

Since that day my friend and I have eaten there several times – mostly at breakfast. And a few times, we’ve come in to find her working at the cash register and taking orders, sharing her joy with her own little ditty for the folks in line as well.

Now this is only the beginning….check back soon as I will be sharing what’s happened on my most recent visits to this CFA.

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Can I have some of your fries…oops, I meant napkins?

Last Thursday I had a little bit of an embarrassing and funny moment…and it all happened because of one sentence. Perhaps I might add that it was made funny because of a mistake in a sentence. I was having dinner with a friend at one our favorite sports bars. As I was thinking about my […]

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‘Heads up….incoming’….Please!

Recently, I was fortunate to spend a little over a week at Disney World. It was quite a visit. The weather was fantastic, no rain, not too hot and beautiful sunny days with very few clouds each day! I was convinced to see many of the shows they feature, which aren’t my thing, but I […]

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